Understanding consumer rights
Challenge reference: 1199
| Notional learning hours | 10 | ||
|---|---|---|---|
| Level | Level 1 | ||
| Subject area | |||
| Preparing for Adulthood pathway | |||
| Skill | |||
| Learning aim | Learners will develop an understanding of the rights that consumers have when purchasing goods |
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| Learning context | Please log in to see the rest of this challenge |
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Learning outcomes
What the learner needs to know, understand or be able to do
The learner will:
Understand the rights that consumers have when purchasing goods
Understand the action that can be taken by consumers who have a rights issue when purchasing goods
Assessment criteria
What the learner need to demonstrate in order to meet the learning outcome
The learner can:
Describe the rights a consumer would have when buying shoes or clothing then deciding to return before wearing
Describe the rights a consumer would have when buying something faulty that has not been used
Describe the rights a consumer would have when buying something that breaks shortly afterwards
Compare the returns policies of three major retailers
Describe the returns policy of one major online retailer
Provide an example of one consumer rights issue
State 4 steps that could be taken if the learner was faced with a consumer rights issue
Identify individuals and/or organisations that may be able to help with consumer rights issues