Understanding consumer rights
Challenge reference: 1200
| Notional learning hours | 10 | ||
|---|---|---|---|
| Level | Entry 3 | ||
| Subject area | |||
| Preparing for Adulthood pathway | |||
| Skill | |||
| Learning aim | Learners will develop an understanding of the rights that consumers have when purchasing goods. |
||
| Learning context | Please log in to see the rest of this challenge |
||
Learning outcomes
What the learner needs to know, understand or be able to do
The learner will:
Understand the rights that consumers have when purchasing goods.
Understand the action that can be taken by consumers who have a rights issue when purchasing goods.
Assessment criteria
What the learner need to demonstrate in order to meet the learning outcome
The learner can:
- Describe the rights a consumer has when deciding to return shoes or clothing before wearing
- Describe the rights a consumer has when an item they have purchased turns out to be faulty
- Describe the returns policies of two major high street retailers
- Describe the returns policy of one major online retailer
- Provide one example of a consumer rights issue
- State what steps they would take if they were faced with a consumer rights issue