Understanding consumer rights
Challenge reference: 1202
| Notional learning hours | 10 | ||
|---|---|---|---|
| Level | Entry 2 | ||
| Subject area | |||
| Preparing for Adulthood pathway | |||
| Skill | |||
| Learning aim | Learners will develop an understanding of the rights that consumers have when purchasing goods |
||
| Learning context | Please log in to see the rest of this challenge |
||
Learning outcomes
What the learner needs to know, understand or be able to do
The learner will:
Know that a customer has consumer rights when purchasing goods
Know that help is available for consumers that have a rights issue when purchasing goods
Assessment criteria
What the learner need to demonstrate in order to meet the learning outcome
The learner can:
Identify three examples of where consumer rights might be useful when shopping for goods
Identify two examples of where consumer rights will not help when shopping for goods
State 2 organisations that could be contacted if a customer had a consumer rights issue when purchasing goods