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Lifeskills Challenge

Customer Service

Challenge reference: 5619

Notional learning hours  10
Level Level 1
Preparing for Adulthood pathway
Learning aim

The learner will know about customer service skills and be able to demonstrate these skills in a working environment.
Learning context

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Learning outcomes

What the learner needs to know, understand or be able to do

The learner will:

  1. Be able to display appropriate personal presentation in a customer facing situation.

  2. Know how to interact with customers in a friendly way.

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Assessment criteria

What the learner need to demonstrate in order to meet the learning outcome

The learner can:

    • Display a clean and tidy appearance on at least five occasions
    • Demonstrate an ability to wear the correct attire in the workplace on at least five occasions 
    • Acknowledge the arrival of a new customer on at least five separate occasions
    • Interact with customers on at least five separate occasions
    • Make the customer feel welcome using verbal communication on at least five separate occasions
    • Make the customer feel welcome using non-verbal communication i.e. body language, on at least five separate occasions

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