Reception skills
Challenge reference: 6732
| Notional learning hours | 10 | ||
|---|---|---|---|
| Level | Entry 1 | ||
| Preparing for Adulthood pathway | |||
| Vocational area | |||
| Skill | |||
| Learning aim | The learner will be able to answer the phone and greet visitors to the workplace in person. |
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| Learning context | Please log in to see the rest of this challenge |
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Learning outcomes
What the learner needs to know, understand or be able to do
The learner will:
Be able to answer the phone and assist the caller.
Be able to welcome people in-person to the building.
Assessment criteria
What the learner need to demonstrate in order to meet the learning outcome
The learner can:
- Pick up the phone to receive a call
- Demonstrate how to answer a call appropriately
- Listen and respond to the person on the phone
- Be able to transfer the call or take a message, with support if needed
- Welcome a visitor appropriately and find out why they are here
- Ask the visitor to sign in and show them where they need to go
- Let a staff member know they have a visitor, if appropriate