The importance of customer service in a café
Challenge reference: 6827
| Notional learning hours | 10 | ||
|---|---|---|---|
| Level | Entry 2 | ||
| Subject area | |||
| Preparing for Adulthood pathway | |||
| Vocational area | |||
| Skill | |||
| Learning aim | The learner will understand good customer service and develop skills in this area. |
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| Learning context | Please log in to see the rest of this challenge |
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Learning outcomes
What the learner needs to know, understand or be able to do
The learner will:
Be able to identify and demonstrate good customer service skills.
Be able to identify and demonstrate different ways to help a customer.
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Assessment criteria
What the learner need to demonstrate in order to meet the learning outcome
The learner can:
- Discuss what makes good customer service and the consequences of bad customer service
- Identify three customer service skills to work on and practise these
- Demonstrate the three customer skills when working in a cafe
- Discuss different ways that a member of staff can help a customer
- Discuss reasons why a customer might not want to be helped and how to check if they do
- Reflect and discuss ways they have helped customers
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