Investigation into working within the retail industry in Jersey including customer service
Challenge reference: 6932
| Notional learning hours | 20 | ||
|---|---|---|---|
| Level | Level 1 | ||
| Subject area | |||
| Preparing for Adulthood pathway | |||
| Vocational area | |||
| Skill | |||
| Learning aim | The learner will be able to investigate in detail the positives and challenges when working within the retail industry. This will include customer service and on-line retailing |
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| Learning context | Please log in to see the rest of this challenge |
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Learning outcomes
What the learner needs to know, understand or be able to do
The learner will:
Be able to identify four different job roles associated with retail.
Identify examples of different work tasks within the environment of retail work.
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Assessment criteria
What the learner need to demonstrate in order to meet the learning outcome
The learner can:
- Highlight four separate jobs roles using the correct titles that can be found within the retail industry
- Highlight four different examples of workplace tasks that an employee could be asked to complete if an individual worked with retail
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