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Lifeskills Challenge

Investigation into working within the retail industry in Jersey including customer service

Challenge reference: 6994

Notional learning hours  20
Level Entry 3
Subject area
Preparing for Adulthood pathway
Skill
Learning aim

The learner will be able to investigate in detail the positives and challenges when working within the retail industry which will include customer service and on-line retailing.
Learning context

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Learning outcomes

What the learner needs to know, understand or be able to do

The learner will:

  1. Be able to identify two different job roles associated with retail.

  2. Identify examples of different work tasks within the environment of retail work.

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Assessment criteria

What the learner need to demonstrate in order to meet the learning outcome

The learner can:

    • Highlight two separate jobs roles using the correct titles that can be found within the retail industry
    • Highlight two different examples of workplace tasks that an employee could be asked to complete if an individual worked with retail

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