Coping with IT problems
Challenge reference: 7233
| Notional learning hours | 10 | ||
|---|---|---|---|
| Level | Level 1 | ||
| Subject area | |||
| Preparing for Adulthood pathway | |||
| Vocational area | |||
| Skill | |||
| Learning aim | The learner will be able to problem solve complex IT issues. |
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| Learning context | Please log in to see the rest of this challenge |
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Learning outcomes
What the learner needs to know, understand or be able to do
The learner will:
Be able to identify IT issues and communicate them to relevant technical support staff.
Put in place a work around for the IT issue.
Assessment criteria
What the learner need to demonstrate in order to meet the learning outcome
The learner can:
- Clearly identify at least one relevant IT problem they are experiencing.
- Clearly communicate the issue to relevant technical support
- Create a plan for overcoming the IT issue
- Trial the plan and evaluate its success
- Communicate the outcome to the technical support team.